Job Description
Join our award-winning hospitality team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive pay, comprehensive training, and career advancement potential in one of Indiana's most vibrant cities. If you're passionate about hospitality and thrive in fast-paced environments, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Process payments, manage cash drawers, and handle financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized records of guest communications and preferences
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, SynXis)
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Basic knowledge of Indianapolis attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid Indiana driver's license preferred