Job Description
Join our award-winning team at Grand Hotel Indianapolis as a Front Desk Agent! We're seeking a charismatic hospitality professional to deliver exceptional guest experiences at our downtown landmark. As the first point of contact, you'll embody our brand's elegance and efficiency while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle high-volume phone reservations and guest communications
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and amenities
- Maintain lobby security and access control protocols
Qualifications
- Minimum 2 years front desk experience in luxury hospitality
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Indiana driver's license and clean driving record
- Spanish language proficiency strongly preferred
- High school diploma or equivalent required