Job Description
Join our award-winning luxury resort in the heart of Austin! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to Southern hospitality while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, flexible scheduling, and career growth in one of America's most vibrant cities. Immediate openings available!
Responsibilities
- Efficiently manage guest check-ins/check-outs using resort management systems
- Resolve guest inquiries with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and handle cash/credit transactions accurately
- Upsell resort amenities and local experiences to enhance guest stays
- Maintain detailed records of guest preferences and special requests
- Collaborate with security team to ensure guest safety
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (for va shuttle duties)
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Austin attractions and transportation
- High school diploma or equivalent required