Job Description
Join our award-winning team at Grand Bay Hotel & Resort as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of San Jose. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a luxury hospitality environment.
As the first point of contact for our discerning guests, you'll embody our commitment to excellence while managing check-ins, reservations, and special requests. Perfect for hospitality professionals who thrive in fast-paced settings and value teamwork.
Responsibilities
- Handle guest check-in/check-out procedures with efficiency and warmth
- Manage room reservations and modify bookings using Opera PMS
- Resolve guest inquiries and complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- Bilingual (English/Spanish) certification a plus
- High school diploma or equivalent required