Job Description
Join our award-winning hospitality team at the Grand Mesa Hotel & Resort, where exceptional service meets Arizona's vibrant culture. We're urgently seeking passionate individuals to deliver memorable guest experiences in our luxury 4-star property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Mesa's most prestigious hotels.
Responsibilities
- Provide exceptional front desk service including check-in/out, reservation management, and guest inquiries
- Handle payment processing and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Resolve guest complaints promptly and professionally
- Utilize hotel management systems (Opera/PMS) efficiently
- Uphold brand standards and safety protocols
- Assist with valet and concierge services as needed
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Mesa attractions and local area
- Ability to work in fast-paced environment with multitasking
- High school diploma or equivalent required
- Valid AZ driver's license preferred for valet duties