Job Description
Join our award-winning team at the Grand Plaza Hotel, Sacramento's premier luxury destination! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences in our vibrant downtown location. As the first point of contact, you'll embody our commitment to excellence while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Apply today to become part of Sacramento's hospitality elite!
Responsibilities
- Provide warm, personalized check-in/check-out experiences for all guests
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance departments for seamless operations
- Process payments and manage cash handling procedures
- Utilize PMS software to maintain accurate guest records
- Act as local tourism ambassador, recommending attractions and services
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends/holidays
- Valid California driver's license and clean driving record
- High school diploma or equivalent required
- Professional appearance and polished demeanor
- Basic knowledge of Sacramento tourism landscape preferred