Job Description
Join our award-winning team at Grand Harbor Hotel in the heart of Boston! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. This is a rare opportunity to launch your hospitality career in one of America's most vibrant cities. You'll be the first point of contact for discerning travelers, ensuring seamless arrivals and unforgettable stays. We offer competitive pay, comprehensive benefits, and a supportive environment where your growth is prioritized.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth
- Handle reservations, inquiries, and special requests via phone/email
- Process payments and maintain accurate guest records
- Collaborate with housekeeping and maintenance teams
- Resolve guest issues promptly and professionally
- Upsell hotel services and amenities
- Maintain a pristine front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and multitasking skills
- Proficiency with hotel management systems (Opera/PMS)
- Ability to work flexible schedules including nights/weekends
- Strong problem-solving and conflict resolution abilities
- Professional appearance and positive attitude
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred