Job Description
Join our award-winning hospitality team at Grand Hotel Memphis as a Front Desk Agent! We're seeking a dynamic professional to create memorable guest experiences in the heart of the city. Enjoy competitive compensation, comprehensive benefits, and career growth in a supportive environment. Why join us? We pride ourselves on exceptional service, employee development programs, and a vibrant work culture celebrating Memphis' rich heritage.
Responsibilities
- Deliver exceptional guest service with warm check-in/check-out procedures
- Manage reservations and optimize room inventory using Opera system
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to maximize revenue
- Uphold brand standards and safety protocols
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency with hotel management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexibility to work evenings/weekends/holidays
- Basic math and cash handling proficiency
- Positive attitude and Memphis hospitality spirit