Job Description
Join our award-winning downtown Omaha hotel as a Front Desk Agent! We're seeking energetic, guest-focused professionals to create memorable experiences for our international clientele. As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with grace. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of Nebraska's hospitality hub.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest complaints and escalate complex issues appropriately
- Coordinate with housekeeping and maintenance departments
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Previous customer service or hospitality experience preferred
- Proficiency in basic computer applications
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license preferred