Job Description
We are seeking enthusiastic and motivated individuals to join our team as Hotel Front Desk Associates in the heart of Charlotte, NC. We are proud to offer positions requiring no prior experience, providing you with the opportunity to start a rewarding career in the hospitality industry with comprehensive on-site training.
At The Charlotte Collection Hotel, we are dedicated to delivering a world-class guest experience. We are looking for friendly faces to help our guests feel at home, manage front desk operations, and ensure smooth check-in and check-out processes.
What We Offer:
- Competitive pay: $15.00 - $18.00/hr
- Flexible shift work schedules to accommodate your lifestyle
- On-the-job training for all new hires (No experience required!)
- Employee discount on hotel stays and dining
- Clear pathways for career advancement within the company
Responsibilities
- Greet guests warmly upon arrival and departure, providing a welcoming atmosphere.
- Assist with check-in and check-out procedures efficiently using hotel property management systems.
- Answer incoming phone calls and emails professionally, addressing guest inquiries or requests.
- Handle cash and credit transactions accurately and reconcile daily reports.
- Provide directions and local recommendations to guests to enhance their stay.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is required.
- No previous hospitality or hotel experience is necessary; we will teach you everything you need to know.
- Must be at least 18 years of age.
- Strong interpersonal skills and a customer-first mindset.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Basic computer proficiency and typing skills.