Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Fresno! We're seeking a passionate hospitality professional to deliver exceptional guest experiences in the heart of California's Central Valley. As the first point of contact, you'll embody our commitment to excellence while managing check-in/out procedures, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant hotel environment.
Responsibilities
- Manage seamless guest check-in/check-out procedures using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (for guest shuttle service)
- Basic knowledge of Fresno area attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required