Job Description
Welcome to a career where every shift matters. We are seeking a dedicated and energetic Front Desk Agent to join our premium hospitality team in the heart of Long Beach. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to hear from you.
In this role, you will serve as the face of our hotel, managing front desk operations, assisting with concierge requests, and ensuring seamless check-in and check-out experiences. We offer competitive pay, flexible shift schedules, and a collaborative work environment.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests and visitors upon arrival.
- Operations Management: Efficiently manage the front desk, including check-ins, check-outs, and room assignments using our property management system.
- Communication: Respond to guest inquiries via phone and email promptly and resolve issues to ensure guest satisfaction.
- Concierge Services: Assist guests with local recommendations, restaurant reservations, and transportation arrangements.
- Maintenance: Monitor lobby areas, ensure cleanliness, and report any maintenance issues to the engineering team.
- Security: Conduct security checks and ensure the safety of guests and property during all shifts.
- Administrative Tasks: Process payments, manage mail, and maintain accurate daily logs.
Qualifications
- Experience: Previous experience in hospitality or customer service is preferred.
- Skills: Proficiency in MS Office and hotel management software (e.g., Opera, StayNTouch).
- Communication: Strong verbal communication and interpersonal skills with a friendly demeanor.
- Flexibility: Ability to work flexible shifts, including weekends, nights, and holidays.
- Education: High school diploma or equivalent required.
- Physical Requirements: Ability to stand for extended periods and lift moderate weights.