Job Description
Join our award-winning team at Grand Miami Resorts as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our iconic South Beach location. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Miami's vibrant hospitality scene. If you thrive in fast-paced environments and take pride in creating memorable stays, we want you on our team!
Responsibilities
- Check guests in/out efficiently using resort management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and resolve promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer accurately
- Provide local recommendations and assist with guest requests
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Fluent in English; Spanish proficiency preferred
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience