Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Kansas City! We're seeking a passionate hospitality professional to deliver exceptional guest experiences at our downtown boutique hotel. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room allocation
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Uphold brand standards and safety protocols
Qualifications
- 1+ years front desk or hospitality experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible schedule availability including nights/weekends
- Valid driver's license and reliable transportation