Job Description
Join Chicago's premier luxury hospitality destination! We're seeking passionate professionals to elevate our guest experience. At Grand Plaza Hotel, we blend timeless elegance with modern innovation to create unforgettable stays. Our team enjoys competitive compensation, comprehensive benefits, and career growth opportunities in the heart of downtown. If you thrive in fast-paced environments and take pride in exceptional service, we want you on our team.
Responsibilities
- Deliver exceptional guest service across all hotel departments
- Manage check-in/check-out processes efficiently
- Coordinate housekeeping and maintenance requests
- Upsell premium amenities and dining experiences
- Resolve guest inquiries and concerns promptly
- Maintain immaculate facility standards
- Collaborate with cross-functional teams
Qualifications
- Minimum 2 years hospitality experience
- Valid Illinois Food Handler's/ServSafe certification
- Proficient in hotel management software (Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Attention to detail and organizational excellence
- Positive attitude under pressure