Job Description
Join the heart of Omaha's hospitality scene at the prestigious Omaha Grand Hotel! We're seeking passionate professionals to deliver exceptional guest experiences in our luxurious downtown property. As a Front Desk Agent, you'll be the first point of contact for discerning travelers, embodying our commitment to excellence. Enjoy competitive compensation, comprehensive benefits, and career growth in Nebraska's thriving hospitality sector. Apply today to become part of our award-winning team!
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using conflict resolution techniques
- Collaborate with housekeeping, maintenance, and F&B departments
- Operate hotel management software (Opera/PMS) accurately
- Upsell premium rooms and amenities to enhance revenue
- Maintain detailed records of guest preferences and special requests
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera/PMS preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Valid Nebraska hospitality or food handler certification
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of local attractions and services
- Positive attitude and professional appearance