Job Description
Join our award-winning team at the Grand Plaza Hotel, a premier destination in the heart of Manhattan. We're seeking a passionate Front Desk Agent to create unforgettable guest experiences while driving operational excellence. This full-time role offers competitive benefits, career growth opportunities, and the chance to work in one of NYC's most iconic hospitality settings.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and billing transactions
- Resolve guest inquiries and issues promptly with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain accurate records and utilize hotel management systems
- Train and mentor new team members on service standards
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, PMS)
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Valid New York State hospitality certification preferred
- Associate's degree in hospitality or related field