Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable experiences for our guests in the heart of Chicago. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury hotel chain. If you're passionate about service excellence and thrive in dynamic environments, apply today to become part of our award-winning team!
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, inquiries, and special requests via phone, email, and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and professionally
- Utilize hotel management systems (Opera) efficiently
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Chicago tourism assets preferred