Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Full-Time Hotel Manager in vibrant Columbus, Ohio! Lead our premium downtown property and deliver exceptional guest experiences while driving operational excellence. This is your opportunity to shape our service culture, mentor talented staff, and grow your career in one of America's most dynamic travel destinations. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment that values innovation and teamwork.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and maintenance teams
- Develop and implement strategic initiatives to enhance guest satisfaction and loyalty
- Manage departmental budgets, financial reporting, and cost-control measures
- Recruit, train, and motivate high-performing hospitality staff
- Coordinate with sales and marketing teams to maximize revenue and occupancy
- Ensure compliance with health, safety, and brand standards
- Resolve complex guest inquiries and elevate service quality
Qualifications
- 5+ years progressive hotel management experience
- Proven track record in revenue management and P&L oversight
- Strong leadership and team development skills
- Excellent problem-solving and conflict resolution abilities
- Knowledge of Ohio hospitality regulations and compliance
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Bachelor's degree in Hospitality or related field preferred