Job Description
Join our award-winning team at the heart of Dallas! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown hotel. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in one of Texas' most vibrant cities. You'll be the first point of contact for our international clientele, embodying our commitment to hospitality excellence.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance departments
- Implement security protocols for guest safety
- Upsell hotel services and amenities
- Maintain a pristine front desk environment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic knowledge of Dallas attractions and services
- Valid Texas driver's license
- High school diploma or equivalent
- Fluency in English; Spanish a plus