Job Description
Join our award-winning hospitality team at Sunset Ridge Hotel & Resort, where we create memorable experiences for every guest. We're seeking a dynamic Front Desk Agent to be the first point of contact for our international clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in El Paso's premier luxury hotel. Perfect for individuals passionate about exceptional service and guest satisfaction.
Responsibilities
- Check in/out guests efficiently while verifying reservations and payment methods
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments, manage room assignments, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel services, rooms, and special packages
- Maintain security protocols and safeguard guest confidentiality
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 2+ years front desk or customer service experience in luxury hotels
- Proficiency in Opera/PMS systems and Microsoft Office Suite
- Fluent English; Spanish proficiency highly valued
- Exceptional multitasking and problem-solving abilities
- Professional appearance and excellent communication skills
- Flexible availability including nights, weekends, and holidays
- Texas driver's license and clean driving record (if valet duties apply)