Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent where your dedication to exceptional guest experiences is rewarded daily! We're seeking vibrant professionals to create memorable first impressions for our international clientele. Enjoy the flexibility of daily pay while working in Portland's premier luxury hotel, complete with complimentary meal benefits and career advancement opportunities. Your role is the heartbeat of our operations—where every smile and efficient check-in shapes our guests' stay.
Responsibilities
- Deliver exceptional guest service through warm check-ins, personalized assistance, and seamless problem resolution
- Manage reservations, room assignments, and billing with precision using Opera property management system
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet teams to ensure flawless guest experiences
- Act as hotel ambassador by providing local recommendations and promoting hotel amenities
- Maintain a clean, organized front desk area and ensure all supplies are stocked
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera, Delphi) and Microsoft Office
- Exceptional communication skills with fluency in English; Spanish a plus
- Strong problem-solving abilities and attention to detail in financial transactions
- Flexible availability including weekends, holidays, and overnight shifts
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Oregon driver's license preferred