Job Description
Join our award-winning team at Memphis Grand Hotel and unlock the power of daily pay! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown Memphis. As a key ambassador of our hospitality brand, you'll handle check-ins, manage reservations, and resolve guest inquiries—all while earning same-day pay for your hard work. This is your chance to build a rewarding career in Memphis' thriving tourism industry with unmatched financial flexibility.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and ensure accurate billing
- Coordinate with housekeeping and maintenance teams for seamless operations
- Actively upsell hotel amenities and local attractions
- Maintain detailed guest preference records for personalized service
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Memphis tourism landscape preferred
- Valid driver's license and reliable transportation