Job Description
Join our vibrant hospitality team as a Weekend Front Desk Agent at the prestigious Grand Plaza Hotel! This role is perfect for energetic individuals who thrive in fast-paced environments and excel at creating memorable guest experiences. You'll be the first point of contact for our weekend guests, handling check-ins, reservations, and local recommendations with professionalism and flair. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in a supportive, award-winning workplace.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Process reservations, payments, and handle cash/credit transactions accurately
- Resolve guest inquiries and complaints promptly with exceptional service
- Coordinate with housekeeping and maintenance departments for seamless operations
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain organized front desk area and ensure security of guest information
- Support weekend events and special requests as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hotel/retail environment
- Proficiency with hotel management software (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Basic math and cash handling accuracy
- Bilingual (English/Spanish) highly desirable for San Antonio market