Job Description
Join our award-winning team at the heart of LA's vibrant hospitality scene! The Grand Plaza Hotel is seeking enthusiastic Guest Service Agents to deliver exceptional guest experiences. No prior hotel experience is required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, career advancement opportunities, and a dynamic work environment in one of the world's most exciting cities. Apply today and become part of our family!
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage reservations and answer inquiries via phone/email
- Assist with guest requests including concierge services and special arrangements
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns with empathy and solution-oriented thinking
- Uphold brand standards and safety protocols at all times
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Ability to work flexible hours including nights/weekends/holidays
- Basic computer literacy with willingness to learn hotel systems
- Strong problem-solving abilities and attention to detail
- Positive attitude with genuine passion for service excellence
- Must be authorized to work in the United States
- No experience required – training provided!