Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Austin! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our premium downtown hotel. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy weekly pay, competitive hourly rates, and a supportive work environment where your growth is prioritized. If you're passionate about hospitality and ready to start your career journey, apply today!
Responsibilities
- Warmly welcome and assist all guests with check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Maintain accurate shift reports and guest records
- Process payments and manage cash handling procedures
- Upsell hotel amenities and services to enhance guest stays
- Ensure lobby and front desk areas remain pristine
Qualifications
- No experience required – full training provided
- High school diploma or equivalent (preferred but not mandatory)
- Excellent communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Basic computer literacy and willingness to learn hotel systems
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends/holidays
- Valid Texas ID or driver's license