Job Description
Join our award-winning team at the Denver Grand Hotel, where luxury meets mountain charm! We're seeking a dynamic Front Desk Agent to be the first point of contact for our distinguished guests. In this pivotal role, you'll deliver exceptional hospitality while managing seamless check-in/out experiences, resolving inquiries with professionalism, and embodying our commitment to excellence. Enjoy competitive benefits, growth opportunities, and work in Denver's vibrant LoDo district.
Responsibilities
- Efficiently manage guest check-in/out processes using Opera property management system
- Handle guest inquiries, complaints, and requests with exceptional service standards
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guestroom readiness
- Upsell hotel amenities, dining, and local experiences
- Maintain security protocols for guest safety and property access
- Generate daily reports and manage reservation modifications
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Colorado driver's license (for occasional airport runs)
- Basic knowledge of Denver attractions and transportation
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required