Job Description
Join the heart of hospitality at Grand Plaza Hotels as a Front Desk Agent! We're seeking passionate entry-level professionals to create memorable guest experiences in the vibrant energy of New York City. As the first point of contact, you'll embody our commitment to excellence while building a rewarding career in luxury hospitality. Enjoy competitive pay, comprehensive training, and growth opportunities within our award-winning hotel chain. Apply today and start your journey in NYC's dynamic hospitality scene!
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including nights/weekends
- Valid work authorization in the United States