Job Description
Join our award-winning team at Detroit's premier downtown hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences with weekly pay and flexible shift schedules. As the first point of contact, you'll embody our commitment to hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Detroit's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments with precision
- Resolve guest inquiries and complaints promptly with professionalism
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Perform nightly audits and prepare daily reports
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality/customer service experience
- Proficiency in Opera or similar property management systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling aptitude
- Multilingual abilities (Spanish preferred) a plus
- Valid Michigan driver's license (for valet duties)