Job Description
We are currently seeking passionate and energetic Front Desk Agents to join our dynamic team in the heart of Columbus, Ohio. As part of our Urgent Hiring initiative, we are looking for individuals who thrive in a fast-paced environment and are ready to deliver exceptional guest experiences.
At The Columbus Grand Hotel, we don't just book rooms; we create memories. Whether you are greeting guests at midnight or resolving a request at dawn, your role is pivotal in our success. We offer competitive pay, flexible shift work, and a pathway to rapid career growth in the hospitality industry.
Why Join Us?
- Competitive hourly wage and performance bonuses.
- Comprehensive training programs for career advancement.
- Shift work opportunities available for night auditors and day staff.
- Employee discount on hotel stays and dining.
Don't wait—apply today to secure your spot in our growing team!
Responsibilities
- Execute smooth and efficient guest check-ins and check-outs using the property management system (PMS).
- Handle guest inquiries, complaints, and requests with empathy and professionalism.
- Manage the front desk during assigned shifts, including night audit duties.
- Assist in maintaining the cleanliness and organization of the lobby and public areas.
- Process payments, manage folios, and reconcile daily financial transactions.
- Collaborate with housekeeping and maintenance to ensure guest rooms meet quality standards.
- Upsell hotel amenities and services to maximize revenue opportunities.
Qualifications
- Minimum of 1 year of experience in a hotel front desk or hospitality role is preferred.
- Strong computer literacy and familiarity with PMS software (e.g., Opera, Micros) is a plus.
- Excellent verbal communication and interpersonal skills.
- Flexibility to work varying shifts, including weekends, holidays, and night shifts.
- Ability to work in a fast-paced environment while maintaining a positive demeanor.
- High school diploma or GED required.