Job Description
Are you a dedicated professional seeking a stable opportunity in the vibrant heart of Philadelphia? Cityview Hospitality Group is currently looking for a highly motivated Front Desk Agent to join our elite night shift team. We pride ourselves on delivering exceptional hospitality experiences to travelers and locals alike. If you thrive in a fast-paced environment and have a passion for guest satisfaction, we want you to be part of our success story.
Responsibilities
- Perform check-in and check-out procedures efficiently using the Property Management System (PMS).
- Greet all guests warmly and professionally, ensuring a welcoming first impression.
- Manage incoming calls and emails promptly to resolve inquiries and coordinate services.
- Monitor security cameras and access points to maintain a safe environment for guests and staff.
- Assist with luggage storage, directions, and local area recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle cash transactions and prepare nightly shift reports accurately.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred.
- Must be available to work rotating night shifts, including weekends and holidays.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Proficiency in Microsoft Office Suite and hotel PMS software is a plus.
- Ability to work independently with minimal supervision during night hours.
- Valid driver’s license and reliable transportation are recommended.