Job Description
Join our award-winning team at The Seaside Hotel Long Beach, where coastal elegance meets exceptional hospitality. We're seeking charismatic Front Desk Agents to create memorable guest experiences in our stunning oceanfront property. As the first point of contact, you'll embody our commitment to luxury service while enjoying competitive benefits including health insurance, 401K matching, and exclusive hotel discounts. Discover your career in paradise!
Responsibilities
- Deliver personalized guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints with empathy and proactive problem-solving
- Utilize Opera property management system efficiently
- Promote hotel amenities and local attractions to enhance guest satisfaction
Qualifications
- Minimum 1 year luxury hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (Opera preferred)
- Ability to multitask in fast-paced environments
- Valid California driver's license (for valet duties)
- Flexible availability including nights, weekends, and holidays
- Spanish fluency strongly preferred