Job Description
Join our award-winning team at the prestigious Washington Grand Hotel, where we blend Southern charm with luxury hospitality. As a Front Desk Agent, you'll be the first point of contact for our distinguished guests, creating memorable experiences while enjoying the benefit of weekly paychecks. We offer competitive compensation, comprehensive benefits, and a supportive work environment designed for career growth.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using our 5-star service protocol
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management software (Opera) for daily operations
- Uphold brand standards through attentive guest interactions
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Proficiency in hotel management systems (Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math skills for financial transactions
- Valid driver's license and reliable transportation