Job Description
Join our award-winning luxury hotel in the heart of Boston as a Front Desk Agent where exceptional guest experiences meet coastal elegance. We're seeking a charismatic hospitality professional to serve as the first point of contact for our international clientele. This role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our growing portfolio of premium properties.
Position includes:
- Competitive hourly rate plus performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays nationwide
- Professional development programs
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge teams
- Utilize Opera property management system efficiently
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Massachusetts driver's license
- Fluency in English; Spanish proficiency strongly preferred
- Professional appearance and polished demeanor
- High school diploma or equivalent required