Job Description
Join our award-winning team at Hospitality Elite as a Front Desk Agent and kickstart your career in luxury hospitality! We're seeking enthusiastic individuals to deliver exceptional guest experiences during our vibrant night shift operations. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels.
Responsibilities
- Greet and assist guests with check-in/check-out processes using our property management system
- Manage room reservations and inquiries via phone, email, and in-person
- Handle guest requests and resolve issues promptly with a solutions-oriented mindset
- Maintain accurate records of guest transactions and communications
- Collaborate with housekeeping and security teams to ensure seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through professional appearance and service excellence
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first approach
- Proficient in basic computer applications (MS Office, email)
- Ability to work independently and as part of a team
- Flexibility to work evenings, weekends, and holidays
- Valid New York State ID (required)
- Positive attitude and willingness to learn new systems