Job Description
Join our award-winning team at Grand Harbor Hotel Boston, where exceptional service meets historic charm. We're seeking a charismatic Front Desk Agent to create memorable guest experiences in our luxury waterfront property. As the first point of contact, you'll embody our commitment to sophistication and hospitality while managing seamless check-in/check-out processes. This role offers growth opportunities within our global hospitality brand and includes competitive benefits, employee discounts, and a vibrant downtown location.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and guest requests with precision
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Utilize property management systems (Opera) for daily operations
- Act as a local Boston ambassador providing recommendations
- Resolve guest inquiries and concerns with professionalism
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Massachusetts Food Handler's certification (or willingness to obtain)
- Attention to detail and multitasking ability
- Professional appearance and Boston knowledge