Job Description
Join our award-winning team as a Front Desk Agent at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking enthusiastic individuals to deliver exceptional guest experiences in our luxury hotel. No experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing company.
As the first point of contact, you'll create memorable interactions with our diverse clientele while managing check-ins, reservations, and guest inquiries. Our supportive environment values your personality and dedication over prior experience.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with accuracy
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency and typing ability
- Punctual and reliable work ethic
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Willingness to undergo background check