Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking enthusiastic individuals to deliver exceptional guest experiences at our flagship Phoenix location. This entry-level role is your gateway to a thriving career in hospitality, offering comprehensive training, growth opportunities, and a supportive team environment. Enjoy competitive compensation, employee discounts, and a chance to work in one of Arizona's most vibrant cities. Perfect for recent graduates or career changers passionate about customer service excellence.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with professionalism and empathy
- Coordinate housekeeping and maintenance requests
- Process payments and maintain accurate financial records
- Act as a local resource for guests' travel needs
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with MS Office applications
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred
- Flexibility to work evenings, weekends, and holidays
- Valid Arizona driver's license (if required for errands)