Job Description
Welcome to The Fairmont San Jose, a beacon of luxury and hospitality in the heart of Silicon Valley. We are currently seeking a dedicated and guest-focused Front Desk Agent to join our world-class team.
In this pivotal role, you will serve as the first point of contact for our esteemed guests, ensuring a seamless and memorable arrival experience. We are looking for individuals who are passionate about service excellence and eager to contribute to a culture of warmth and professionalism.
Why You'll Love Working Here:
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Comprehensive Benefits: Health, dental, vision, and retirement plans.
- Employee Perks: Exclusive hotel discounts, dining programs, and career growth opportunities.
Join us and elevate your career in one of Northern California's most iconic hotels.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and ensure a smooth check-in/check-out process using our Property Management System (PMS).
- Guest Communication: Handle incoming calls and emails with poise, directing inquiries to the appropriate departments and providing accurate information about hotel amenities.
- Issue Resolution: Address guest concerns or complaints immediately and escalate complex issues to the Supervisors or Manager to ensure total guest satisfaction.
- Administrative Support: Maintain accurate guest records, process payments, update room status, and manage the front desk area to ensure high standards of cleanliness and organization.
- Sales and Upselling: Proactively promote hotel services, dining options, and local attractions to enhance the guest experience and maximize revenue opportunities.
- Security Protocols: Adhere to all safety and security procedures, verifying guest identification and managing lost and found items efficiently.
Qualifications
- Experience: Previous experience in a hotel front desk, reception, or luxury customer service role is preferred.
- Communication Skills: Excellent verbal and written communication skills in English; fluency in additional languages is a strong advantage.
- Technical Proficiency: Comfortable using computers and hotel management software (e.g., Opera, Micros) with a quick learning curve.
- Professionalism: A polished appearance and a positive, service-oriented attitude with a strong focus on attention to detail.
- Availability: Ability to work flexible shifts, including weekends, holidays, and evenings to support our 24/7 operations.