Job Description
Join our award-winning hospitality team as a Front Desk Agent in vibrant Austin, Texas! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Texas.
Responsibilities
- Manage guest check-in/check-out processes efficiently using PMS systems
- Handle reservations, inquiries, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service delivery
- Resolve guest concerns promptly and maintain positive relationships
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Valid Texas driver's license (if required for duties)