Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences at our iconic downtown property. You'll be the first point of contact for distinguished travelers, embodying our commitment to elegance and service excellence. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most vibrant hospitality destinations.
Responsibilities
- Deliver personalized check-in/check-out experiences for VIP and international guests
- Manage reservation systems with precision and handle complex room allocations
- Resolve guest inquiries and complaints with proactive problem-solving
- Coordinate concierge services and local attraction bookings
- Maintain accurate billing records and process payments securely
- Collaborate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies to enhance revenue and guest satisfaction
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera or similar property management systems
- Exceptional communication skills in English (multilingual preferred)
- Ability to multitask in fast-paced environments with attention to detail
- Valid DC hospitality certification or willingness to obtain
- Strong knowledge of Washington DC attractions and transportation
- Professional appearance and polished customer service demeanor