Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in one of NYC's most iconic hospitality destinations. Shift work required including weekends and holidays.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and security teams
- Execute upselling techniques for room upgrades and amenities
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of NYC attractions and transportation
- High school diploma or equivalent
- Valid New York State driver's license preferred
- Fluency in English; Spanish/French a plus