Job Description
Join our award-winning team at the Grand Hospitality Group as a Front Desk Agent! This entry-level position is your gateway to a thriving career in Virginia's dynamic hospitality scene. We're seeking passionate individuals who excel in creating memorable guest experiences while mastering check-in/check-out procedures, managing reservations, and resolving inquiries with professionalism. Enjoy competitive compensation, comprehensive training, and opportunities for advancement within our growing portfolio of luxury properties.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modify bookings in real-time
- Resolve guest concerns promptly with empathy and solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Upsell hotel amenities and services to enhance guest experience
- Conduct daily audits of front desk operations
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience
- Proficiency with Microsoft Office and basic PMS software
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Flexible availability including weekends and holidays
- Valid Virginia driver's license preferred