Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in the heart of Manhattan! We're urgently seeking charismatic Front Desk Agents to create unforgettable guest experiences. No prior experience required—just a passion for service and a smile. Enjoy competitive pay, flexible scheduling, and rapid career growth in NYC's vibrant hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservation systems and maintain accurate guest records
- Handle guest inquiries, complaints, and special requests promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures
- Uphold brand standards through professional appearance and conduct
- Assist with concierge services and local recommendations
Qualifications
- No experience necessary—comprehensive training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in basic computer systems (training available)
- Ability to work flexible shifts including nights/weekends
- Valid New York State work authorization required
- Positive attitude and commitment to teamwork