Job Description
Join our award-winning team at Grand Hotel Minneapolis and launch your hospitality career! We're seeking energetic individuals to deliver exceptional guest experiences as Front Desk Agents. This entry-level role offers comprehensive training, career advancement opportunities, and a dynamic work environment in downtown Minneapolis. Enjoy competitive benefits, flexible scheduling, and the chance to work with a team that values excellence and guest satisfaction.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer systems
- Ability to work flexible shifts including nights/weekends
- Positive attitude and guest-focused mindset
- Attention to detail and organizational abilities
- Willingness to learn industry-specific software