Job Description
Welcome to The Grand Georgian Hotel, where luxury meets Southern hospitality. We are currently seeking a dynamic Front Desk Agent to join our prestigious team in Atlanta. This is an entry-level opportunity for individuals passionate about creating memorable guest experiences.
As a member of our front-of-house team, you will be the first impression of our brand. We pride ourselves on our premium service standards and our commitment to employee growth. If you are looking for a stable career in the hospitality industry with room for advancement, we want to hear from you.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive training program for new hires.
- Employee discounts on dining and room stays.
- A supportive and inclusive work environment.
Responsibilities
- Check guests in and out of the hotel efficiently using our Property Management System (PMS).
- Answer incoming calls and emails with a friendly, professional demeanor.
- Handle guest inquiries regarding hotel amenities, local attractions, and dining options.
- Resolve guest complaints and issues promptly to ensure high satisfaction scores.
- Maintain the cleanliness and organization of the front desk area.
- Process payments and handle cash transactions accurately.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a customer service role is preferred but not required.
- Strong verbal communication skills with a polished and professional phone manner.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency with computers and basic office software.
- A positive attitude and a genuine desire to help others.