Job Description
Join The Grand Oakland Hotel's dynamic team in the heart of downtown Oakland! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, embodying our commitment to luxury service and local charm. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in one of California's most exciting cities.
Responsibilities
- Provide exceptional check-in/check-out services with warm professionalism
- Manage reservations and room assignments efficiently using Opera PMS
- Resolve guest inquiries and concerns promptly with creative solutions
- Coordinate with housekeeping, maintenance, and valet teams seamlessly
- Process payments and maintain accurate financial records
- Upsell hotel amenities and local experiences to enhance guest satisfaction
- Maintain detailed knowledge of Oakland attractions and transportation options
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license for valet duties
- High school diploma or equivalent; hospitality degree preferred
- Strong attention to detail and multitasking abilities
- Fluency in English; Spanish proficiency highly valued