Job Description
Join our award-winning hospitality team as a Front Desk Agent at Mountain View Resorts in beautiful Colorado Springs! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences. Comprehensive training provided, including property systems and service standards. Enjoy competitive pay, health benefits, and opportunities for career growth in the stunning backdrop of the Rocky Mountains.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with empathy and professionalism
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Provide local attraction recommendations and concierge services
- Uphold strict cleanliness and safety standards at the front desk
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Excellent problem-solving and multitasking abilities
- Positive attitude and customer-focused mindset
- Ability to work flexible shifts including weekends/holidays
- Valid driver's license preferred