Job Description
Join our award-winning luxury hotel in Richmond's vibrant downtown! As a Front Desk Agent, you'll be the first point of contact for guests seeking memorable experiences. We offer competitive pay, comprehensive benefits, and growth opportunities in a dynamic hospitality environment. If you're passionate about creating exceptional guest moments and thrive in fast-paced settings, we want to meet you!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain detailed guest preference records
- Execute emergency response procedures
Qualifications
- 1+ years hotel front desk experience preferred
- Proficiency with property management systems
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Virginia driver's license
- Flexible availability including nights/weekends
- Basic knowledge of Richmond tourism offerings
- Positive attitude with genuine hospitality passion