Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Hotel Associate! We're seeking energetic, customer-focused individuals to kickstart their hospitality careers in Oklahoma City. Enjoy competitive pay, flexible shift schedules, comprehensive training, and opportunities for advancement. Work in a dynamic environment where your contributions directly impact guest experiences and team success. Benefits include health insurance, paid time off, and employee discounts on hotel stays.
Responsibilities
- Provide exceptional guest service through front desk operations, check-ins/check-outs, and reservation management
- Perform daily room status updates and coordinate with housekeeping for efficient guest room turnover
- Handle guest inquiries, resolve complaints, and escalate complex issues to management
- Operate property management systems (PMS) and maintain accurate guest records
- Assist with valet services, bell duties, and luggage handling during peak hours
- Contribute to maintaining a safe, clean, and welcoming hotel environment
- Collaborate with cross-functional teams (housekeeping, maintenance, food service) for seamless operations
Qualifications
- High school diploma or equivalent required; college coursework in hospitality preferred
- Previous customer service experience in hotel, retail, or food service a plus
- Strong communication and interpersonal skills with a positive attitude
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency and willingness to learn property management systems
- Physical ability to stand for extended periods and lift up to 25 pounds
- Valid driver's license preferred for valet/transportation duties
- Must pass background check and drug screening